Frequently Asked Questions
Everything you need to know about our devices and services.
How do I activate my new Consumer Cellular device?
You can activate your device online through our website or by calling our customer support team. Most devices are ready to use within minutes of following the step-by-step activation guide included in your package.
What is your return policy for phones and accessories?
We offer a 30-day risk-free guarantee. If you are not completely satisfied with your purchase, you can return the device in its original condition within 30 days for a full refund.
Can I keep my current phone number when switching?
Yes, you can bring your existing phone number to Consumer Cellular. During the checkout or activation process, simply provide your current account details to initiate the transfer.
How long does shipping take for new orders?
Standard shipping typically takes 3 to 5 business days. We also offer expedited shipping options at checkout if you need your new electronics delivered sooner.
Are your devices covered by a warranty?
All new devices purchased from us come with a one-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
Do I have to sign a long-term contract?
No, we do not require long-term contracts. Our service is provided on a month-to-month basis, giving you the flexibility to change plans or cancel at any time without penalty.