Returns & Exchanges
At Consumer Cellular, we want you to be completely satisfied with your device and service. If you are not happy with your purchase, you can return or exchange your equipment within 30 days of shipment, provided you have used less than 500 minutes, 500 texts, or 500MB of data.
Initiate Your Return
Contact our award-winning customer support team at (888) 345-5509 to request a Return Authorization and verify your eligibility based on usage limits.
Prepare the Package
Place the device, battery, charger, and all original documentation back into the original manufacturer packaging to ensure a full refund.
Apply Shipping Label
Use the prepaid shipping label provided in your original shipment or received via email to cover all return postage costs.
Drop Off and Track
Deliver your package to the designated shipping carrier and retain your tracking number until your refund or exchange has been processed by our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing